And Privacy Policy


We do our very best to ensure that your order arrives in tip top condition, right to your door. If there are any problems with your order, do please contact us as soon as possible to advise us of the issue.

Due to the nature of our food products it is not possible for us to exchange or refund on items if you change your mind. Due to Food Safety requirements we are unable to re-sell returned food products.

By placing an order with Hello Stranger Cafe you agree that refunds requested after purchase are provided at the sole discretion of Hello Stranger Cafe.

Under the Consumer Guarantees Act 1993, we are not obliged to refund if you have simply changed your mind, found a product we sell cheaper or have no use for it anymore.

Privacy Policy

Hello Stranger Cafe retains the right to customers contact and order details for internal records and use. Credit Card details used through online purchase are not gathered by Hello Stranger Cafe in any form, and our payment platform is hosted by a certified PCI DSS compliant service provider.

Contact Us

Get in touch

Call Us

027 357 0393

Visit Us

1149 Pukuatua Street, Rotorua 3010

Monday - Sunday     7am – 3pm